Since 1976, Frontier Claim Services has had the pleasure of representing the loss and claim needs of the Insurance Industry throughout Buffalo and the Western New York area.

Our New York State licensed professionals have had the pleasure of representing most insurance carriers licensed to operate with state. With over 150 years of cumulative experience and the ability to respond virtually immediately, Frontier Claims has grown to be a leader in the field, representing many of the major carriers in the marketplace today.

Operating Philosophy
To operate in an environment that provides courteous and responsive services; delivering timely, accurate and equitable resolution to each assignment. To possess the flexibility and experience to service every client need.

Mission Statement
To be the full service, claim adjustment firm of choice. To achieve dominant market share by providing prompt and professional claim services compatible with acceptable claim practices, delivered in a timely manner by a competent organization of highly motivated, dedicated, and experienced associates.

Service Principles
We will accomplish our mission, consistent with our operating philosophy, through diligent adherence to the following principles of service:

• Our standards of performance must equal or exceed legal and ethical responsibilities to act in good faith and deal fairly with all people on behalf of our client.
• Investigations, evaluations and claim adjustments must be conducted without prejudice and with an open mind so as to treat each claim on its individual merits.
• All claims that are not in dispute will be settled. Non-creditable claims will be vigorously resisted, when authorized by the carrier.
• A clear and reasonable explanation of our position will be given on all claims closed by denial or compromise. Specific reference to the insurance policy, the facts of the claim or the applicable law that forms the basis of the denial or compromise will be presented.
• Accurate and timely reserves will be posted on all claims.
• The management team of Frontier Claim Services, monitors claim policy and procedure for the handling of all claims. It is their responsibility, through audit and review, that full compliance is adhered to.